Portfolio repairs London
Multi-property repair and maintenance for London landlords
One account manager. One contact number. All reactive repairs, compliance renewals, and planned works managed across your entire London portfolio — with priority emergency response, monthly reporting, and agreed labour rates from day one.
What it means
A coordinated service for your whole portfolio
Portfolio repairs is a coordinated repair and maintenance service for landlords or managing agents with three or more properties in London. Rather than calling a different contractor for every job, you have a single point of contact for all reactive repairs, compliance renewals, and planned works — across every property, handled by one team on agreed terms.
The average London buy-to-let landlord holds two to four properties. That is enough to create a significant admin burden: chasing Gas Safety renewals, coordinating access for EICR inspections, handling burst pipes at 11pm, and keeping records tidy enough to satisfy letting agents. Multiply that by ten or twenty properties and the administration alone becomes a part-time job.
Professional landlords with ten or more properties, and managing agents handling multiple landlord clients simultaneously, need a systemised, reportable service rather than a list of ad-hoc tradespeople. That is what a portfolio repairs contract delivers.
Why it matters
The admin problem landlords underestimate
Compliance certificates do not renew themselves. A Gas Safety Certificate is required annually for every tenanted property — letting it lapse is a criminal offence. An EICR must be renewed every five years, with any Category 2 or Category 1 remedials completed within 28 days of the inspection. Legionella risk assessments are required under HSE L8 guidance every three years or whenever a tenancy changes. PAT testing is required by most landlord insurance policies where appliances are provided. Smoke and CO alarm checks are mandatory under the 2022 Regulations at the start of each tenancy.
Tracking five certificate types across twenty properties means up to one hundred renewal dates to manage at any one time. A portfolio repairs service absorbs that entirely — we track every renewal date, book the work, and alert you before anything lapses.
What is covered
Everything your portfolio needs, managed in one place
From the moment a tenant reports a fault to the moment the certificate is filed, our portfolio service covers every stage. Below is the full scope of what is included in a managed portfolio contract.
Compliance tracking
Five certificate types. Zero lapses.
Every property in your portfolio has its own compliance calendar. We track every renewal date, send you advance notice before each deadline, and book the work at a time that suits your tenants. Here is what we monitor and manage.
Annual
Gas Safety Certificate (CP12)
Illegal to let without a valid certificate. £6,000+ fine risk.
Every 5 years
Electrical Installation Condition Report (EICR)
Mandatory for all private rentals since 2020. Remedials must complete within 28 days.
Every 3 years or on tenancy change
Legionella Risk Assessment
Landlord duty under HSE L8 guidance. Required for all residential lettings.
On tenancy change (where appliances provided)
PAT Testing
Not legally mandated but required by most landlord insurance policies.
On each new tenancy
Smoke & CO Alarm Checks
Mandatory under the Smoke and Carbon Monoxide Alarm Regulations 2022.
Emergency response
Portfolio clients jump the emergency queue
When a tenant reports a burst pipe, gas smell, total power loss, or a broken entry lock at midnight, you should not be the one managing the call. Portfolio clients have access to our priority out-of-hours emergency line. Our engineers handle all contact with the tenant, gain access through your agreed protocol (key-safe, tenant-arranged, or third-party keyholder), and send you a full job report with photographs once the emergency is resolved.
We cover all emergency trade categories: plumbing and water damage, electrical faults and total power loss, gas leaks and boiler failures, blocked or collapsed drains, and security — including forced entry, broken locks, and boarding up after break-ins. One number covers everything.
During onboarding, we agree your escalation protocol — how you want to be notified, what authority our engineers have to proceed without a second approval, and any spending thresholds that require a callback. Portfolio clients are never woken at 2am unless they explicitly request it.
Managing agents
Your trade partner, invisible to tenants
We work with residential managing agents as their appointed trade partner. This means all invoices are raised to the agency — never to the tenant or the landlord directly. We do not contact tenants about billing, pricing, or scope. Our engineers attend, complete the work, and report back to your team.
We can receive job instructions via email, WhatsApp, or your existing maintenance portal. We work with property management platforms including Arthur Online, Fixflo, and Propertyware, and can format job completion reports to match your preferred record-keeping structure. Monthly consolidated invoices include a full per-property, per-job breakdown so your client reporting is straightforward.
For managing agents with multiple landlord clients, we treat each landlord's portfolio separately within the same account — separate compliance dashboards, separate invoicing, and separate spend reports per client. You have a single account manager but complete visibility across all clients.
Portfolio pricing
Volume discounts from five properties
Portfolio management starts from £250 per property per year for ten or more properties. This covers compliance certificate tracking, dedicated account management, monthly reporting, and priority emergency response. Reactive works are priced at an agreed rates schedule, giving you full cost predictability across the portfolio.
3–4 properties
Standard Portfolio
From £350/property/year
- ✓CP12 + EICR tracking
- ✓Priority emergency response
- ✓Dedicated account manager
- ✓Monthly spend report
Most popular
5–9 properties
Volume Portfolio
From £280/property/year
- ✓All Standard features
- ✓5% discount on reactive labour rates
- ✓Legionella scheduling included
- ✓Quarterly portfolio review call
10+ properties
Professional Portfolio
From £250/property/year
- ✓All Volume features
- ✓10% discount on reactive labour rates
- ✓Full compliance dashboard
- ✓Proactive inspection visits
- ✓Managing agent invoicing
Pricing shown is for compliance management and account services. Reactive labour is charged at separately agreed rates. All prices exclude VAT.
Void periods
End-of-tenancy coordination — in and out in days
Void periods cost landlords money every day. Our end-of-tenancy service is designed to move properties from checkout to re-let as fast as possible. We coordinate the full scope in a single visit sequence: void works (repairs identified at checkout), deep clean, compliance certificate renewals (Gas Safety, EICR, Legionella where required), and a photographed condition report that can serve as the incoming inventory or supplement your inventory clerk's record.
For portfolio clients, we prioritise void coordination jobs and can typically attend within 48 hours of a tenancy ending. All works are scoped and quoted before starting so you know the void cost before engineers arrive. Where a property needs significant work between tenancies — such as a full redecoration, bathroom replacement, or kitchen upgrade — we can project-manage the full scope with a single point of contact and a clear programme of works.
Proactive maintenance
Spot problems before they become emergencies
The most expensive repairs in a rental portfolio are almost always the ones that could have been caught earlier. A slow leak behind a kitchen unit becomes a floor replacement. A corroding boiler flue becomes an emergency gas shutdown. A guttering blockage becomes a damp wall claim. Portfolio clients on ten or more properties can include scheduled proactive inspection visits in their contract.
Our engineers attend with a structured checklist covering plumbing, heating, electrical, drainage, and fabric condition. Any issues identified are reported with photographs, a recommended priority level (urgent, planned, or advisory), and an estimated cost to rectify. You decide what to action and when — we never proceed with repairs from an inspection without a separate instruction.
Proactive inspection reports feed into your monthly compliance dashboard, giving you a current picture of every property's condition alongside its certificate status and upcoming renewal dates.
Reporting
Monthly dashboard for every property
Portfolio clients receive two reports each month. The compliance dashboard shows the current certificate status for every property — valid, expiring within 60 days, or overdue — alongside the date of the last inspection and the next scheduled renewal. The spend report shows every job completed that month, broken down by property, with the labour hours, materials cost, and total spend per address.
For managing agents, these reports are formatted for client presentation. You can share the compliance dashboard directly with landlord clients or use it to populate your own reporting templates. We can also supply data exports in CSV format if you need to import figures into your own property management software.
Coverage
All 33 London boroughs — including outer London
We cover the full Greater London area, including outer London boroughs that some London contractors decline. Whether your portfolio is concentrated in a single borough or spread across central, north, east, south, and west London, one account manager handles everything.
FAQ
Frequently asked questions
What is the minimum portfolio size for a managed service?
We offer portfolio management for landlords and managing agents with 3 or more properties in London. Smaller portfolios (3–4 properties) qualify for our Standard Portfolio tier, while larger portfolios of 5+ and 10+ properties unlock volume pricing and additional compliance services. If you have fewer than 3 properties, we can still support you as a landlord client on standard terms — please visit our landlord services page or contact us directly.
What does a portfolio repairs contract include?
A portfolio repairs contract gives you a dedicated account manager as a single point of contact for all reactive repairs, planned maintenance, and compliance certificate renewals across every property in your portfolio. This covers emergency callouts for plumbing, electrical, gas, drainage, and security issues; annual Gas Safety (CP12) and 5-yearly EICR tracking; Legionella and PAT scheduling; end-of-tenancy void coordination; monthly compliance dashboards; and per-property spend reporting. Reactive works are priced at an agreed rates schedule, so there are no surprise costs.
How do you handle emergency callouts when the landlord is unavailable?
Portfolio clients have priority access to our out-of-hours emergency line. You provide us with your preferred escalation protocol during onboarding — for example, whether our engineer should gain access via a key-safe, contact the tenant directly to arrange entry, or notify a named third party. We handle all communication with the tenant or occupant and send you a full job report with photographs once the emergency is resolved. Landlords with managed portfolios are never woken at 2am unless they specifically request it.
Can you work with our existing property management software?
Yes. We can receive job instructions via email, WhatsApp, or your existing maintenance portal. We work with landlords and managing agents using platforms such as Arthur Online, Fixflo, Propertyware, and similar systems. Our engineers update job status in real time and we can format job completion reports to match your preferred record-keeping structure. For managing agents, all invoices are raised to the agency directly — we do not invoice tenants or contact them about billing.
How are invoices and reports handled for managing agents?
For managing agent clients, we issue a single consolidated invoice per calendar month covering all reactive works completed across the portfolio, with a per-property and per-job breakdown attached. Compliance renewals and planned works are invoiced separately at the point of completion. We can supply purchase-order references on each invoice if required. Monthly compliance dashboards show the certificate status, next renewal dates, and any outstanding remedials for every property in your portfolio, giving you a single view for reporting to landlord clients.
Get started
Tell us about your portfolio
Send us your portfolio size, the London boroughs your properties are in, and any immediate compliance requirements. We will come back within one business day with a proposed rates schedule and a recommended service tier.
No commitment required. We respond within one business day.