24-hour plumber in London

Not every plumbing problem justifies an out-of-hours call-out — and we will tell you honestly when it does not. But some situations genuinely cannot wait until morning. A burst pipe flooding your kitchen floor, a sewage backflow coming up through a ground-floor drain, or a ceiling already stained dark from a leak above all require immediate attendance. In those cases, the cost of delaying is structural damage to your property that far exceeds the emergency call-out fee.

Other scenarios that warrant a 24-hour plumber: a major leak causing water to pool near electrical consumer units or fuse boards (a serious safety hazard); complete loss of hot water in winter where the property has elderly occupants, young children, or a tenant with a disability — landlords have a legal duty of care that does not pause overnight; and blocked drains backing up sewage into a kitchen or bathroom, which creates both a health hazard and potential water damage.

If you smell gas, do not call a plumber first — call the National Gas Emergency line on 0800 111 999, evacuate, and ventilate. Once the immediate gas hazard is managed and the supply has been isolated, call us. Our Gas Safe registered engineers can trace the source, repair the fault, and recommission your appliances safely.

Call us any time — day or night. Our team answers around the clock and triages every call to understand the severity before dispatching. We ask a short set of questions: Is there active water loss? Is heating or hot water affected? Are there vulnerable occupants? Has the water supply been isolated? The answers determine which engineer we dispatch and how quickly.

We maintain a network of engineers across London so we can route the nearest available person to you. Across all 33 boroughs, typical out-of-hours attendance is within 2–4 hours; for Inner London (Zones 1–2) we regularly attend within 1–2 hours. Engineers carry a van-stocked inventory of common repair parts — pipe fittings, valves, pump cartridges, boiler parts — meaning most emergency repairs complete on the first visit rather than requiring a return.

Before any work begins, we confirm the full expected cost. Out-of-hours and night-time call-outs carry a higher rate than daytime — this is standard across the industry and reflects genuine additional costs — but we will never start work without your agreement on price. With over 60 verified Checkatrade reviews and 120 MyBuilder reviews, transparent pricing is central to how we operate.

When callers ring at 2am unsure whether their problem justifies the out-of-hours rate, we help them make that call honestly. A dripping tap, a slow-draining shower, or a toilet that runs continuously are all things we are happy to fix — but they are not emergencies. Book them as a standard appointment and you will pay a standard rate.

A burst pipe flooding your kitchen is an emergency. A backed-up drain causing sewage to overflow into a bathroom is an emergency. A boiler failure leaving an 80-year-old without heat on a winter night is an emergency. The distinction matters because we want callers to use our 24-hour service for situations that genuinely require it — not because it is the path of least resistance at an inconvenient hour.

If you are unsure, call anyway. Our team will talk through what you are seeing and advise whether to wait until morning or dispatch immediately. There is no charge for that conversation.

If you are a tenant experiencing a plumbing emergency, your landlord has a legal obligation under the Landlord and Tenant Act 1985 to keep the property's plumbing, drainage, and heating in working repair. That obligation does not suspend itself outside office hours. If your landlord is unreachable and the situation is causing damage or poses a safety risk, document everything and contact us — we can attend, carry out the repair, and produce the written report you will need for any later dispute.

Landlords managing multiple London properties can set up a direct account with us, with an agreed emergency call-out protocol and consolidated invoicing. We provide a written report for every emergency job detailing the fault found, the work carried out, and the parts used. These reports are directly useful for home insurance claims covering water damage or accidental damage, and for your own property maintenance records.

With coverage across all 33 London boroughs and over 180 verified reviews across Checkatrade and MyBuilder, we work with private landlords, letting agents, housing associations, and commercial property managers throughout the city.